Adaptive Hardware Software Contract South Dakota

Overview

With then much depending on your network, fifty-fifty a routine result can have a major effect on your customers, your employees, and your business profitability. Cisco ^® Customer Experience (CX) provides the support you need—from the first purchase of your Cisco products with our foundational services through technology refresh and beyond with our high-value services.

Your Information technology infrastructure is the lifeline that connects your business organization to customers and suppliers. Concern success requires maintaining high service levels for your network while reducing costs and expanding your network as your business organisation grows. Cisco Smart Net Full Care ^® and our other foundational services can aid you run across these objectives.

Manage risks to business continuity

Cisco Smart Net Total Care (SNTC) helps reduce downtime with fast, proficient technical back up and flexible hardware coverage provided by the Cisco Technical Help Center (TAC). It also offers integrated smart capabilities, providing current information nigh your installed base, contracts, and security alerts to enhance the efficiency of your support workflows.

● Resolve problems faster by identifying problems quickly and streamlining your incident management processes to meliorate Information technology service levels.

● Reduce chance with access to Cisco technical experts and smart tools that better visibility into the state of your IT infrastructure 24 hours a day, 365 days a year.

● Increase operational efficiency through proactive management tools and automatic processes that make network administrators and managers more than productive.

What'south included

● Award-winning technical support from the Cisco TAC

● Advance hardware replacement, in as little as two hours

● Operating System (Os) software updates

● Access to online resource

● Entitlement to Cisco installed base insights through smart capabilities

Cisco services provide choices for all types of companies, from basic service for commercial-grade products with Support Essentials to 24-hour assistance for all your Cisco devices with Smart Cyberspace Total Care.

The TAC is staffed by Cisco experts and is accessible 24 hours a solar day, 365 days a year. Technical service available through the TAC is backed by advance hardware replacement with fast response times, including onsite support options and access to the latest Bone software for your licensed feature set. Online self-help tools include our extensive knowledge library, software downloads, and support tools designed to help you resolve network issues apace, frequently without opening a case.

Smart-entitled capabilities

All support customers are entitled to smart capabilities ^[1] , including access to the portal and the collector software. Smart capabilities are delivered through the Cisco Services Connectedness portal, providing actionable data and automation to back up your Cisco products. Customizable screens show y'all up-to-appointment information most the service coverage, product lifecycles, and security and production alerts that apply to your network.

Our collector automatically gathers device support data for Cisco products, including serial numbers, installed cards and modules, product IDs, and more. This saves time and provides a more current view compared with manual efforts. The collector can also identify hardware or software versions and configuration files for your Cisco network devices.

The portal provides interactive workflows that simplify support direction processes. Altogether, the foundational technical services and smart capabilities work to provide the visibility and insight y'all demand to ameliorate the efficiency of your support operations, resolve problems more quickly, and mitigate run a risk.

SNTC benefits

Table 1. SNTC benefits and outcomes

		Risk mitigation	Operational efficiency	Faster problem resolution
	Technical service and incident management ● Fast skilful technical back up from the Cisco TAC ● Advance hardware replacement ● Automated streamlined processes for incident management
	Security and production alerts ● Actionable security alerts ● Relevant product notices (hardware and software) ● Service availability alerts (hardware and software)
	Service coverage management ● Covered/uncovered, right coverage ● Renewal preparation and planning ● Upkeep planning
	Production lifecycle management ● Upward-to-date installed base information ● EoS/EoL, software version inconsistencies ● Automation to reduce cost and chance of manual processes

Technical service and incident management

Go the support yous demand when and how you demand it

When a network problem affects business-disquisitional systems, it requires fast response and a deep understanding of the technology to resolve the incident quickly. Smart Net Full Care offers honor-winning technical support from the TAC combined with advance hardware replacement, onsite back up options, online tools, and self-assistance documentation for device-level back up to aid yous reduce the risk of business organisation interruptions caused by network issues. These capabilities help ensure that you become rapid response and can quickly identify your devices and their service coverage information in order to streamline your interaction with TAC support representatives.

Security and product alerts

Know the security and product alerts that touch your network

Staying electric current with Cisco alerts regarding security recommendations, hardware updates, and software releases can be challenging. Smart capabilities help preempt network disruption by assuasive you to identify and manage relevant alerts for your devices. They proactively identify which devices are affected by Cisco published product alerts and security advisories and enable y'all to document alert-related activity.

Alert data is available for hardware, software and security alerts, and field notices. An alert direction workflow allows you to assign condition information to alerts. It then filters future alerts so that you receive merely those that yet require your attention. If you shut an alert or modify its condition to "action taken", you volition not exist distracted by that alarm in the future. Alert condition data also makes it easy for supervisors to monitor your team'southward progress toward desired goals as they work on reviewing alerts and performing the required deportment.

Service coverage direction

Identify what'south covered and what'south non

Without skilful visibility into your installed base and service contract status, there is a take a chance that an uncovered device will take an outage, and then you will be scrambling to detect a solution while your network is compromised. The portal reports help ensure that your business-critical assets accept the necessary service coverage to encounter business organisation needs and comply with corporate policies.

The portal provides automated installed base and contract management functionality to help you in determining the proper coverage for your Cisco devices. Whereas manual methods of tracking service coverage for big or complex networks can be time-consuming and prone to fault, SNTC uses automation to save fourth dimension and reduce adventure. Regular information collection and flexible reporting capabilities help you manage your Cisco installed base of operations and service contracts, identifying and tracking what's new, what's inverse, what's covered, and what's not.

Product lifecycle management

Obtain the information to plan for product replacements and upgrades

Using upwardly-to-date information from the portal tin can provide dramatic efficiencies over maintaining labor-intensive spreadsheets while besides reducing the run a risk of errors. The portal reports can help yous maintain a current view of your Cisco installed base, including device and configuration details such as serial number, product ID, Cisco IOS ^® version, installed memory and firmware, IP accost, host name, and more. Upwardly-to-appointment records nearly coverage also simplifies your renewal and upkeep planning processes. SNTC enables you lot to apace identify service contracts that will be expiring at various intervals so that you can program for renewals and identify budget requirements.

By providing enhanced visibility into your installed base, yous tin:

● Quickly place Cisco products that are reaching end of life, end of auction, or end of back up

● Easily meet what has been moved, added, or changed in your network

● Verify that your Cisco hardware is running current, consistent, and supported software versions

● Mitigate risk and plan for upgrades for equipment that is no longer supported

Your technical service options

No affair the size of your business organization, you are dependent on your network applications and vulnerable to the lost acquirement that tin consequence from a network outage. Just you also cannot afford to commit to a service program that doesn't run across your particular business needs. Cisco CX provides a range of service options for you lot to choose from, starting with a basic level of 8x5 callback within i business day from TAC engineers for not-critical issues with Support Essentials to directly phone admission 24 hours daily with SNTC. Information technology'southward up to you to choose the option that is correct for your network and your state of affairs.

Yous have the aforementioned type of flexibility with advance hardware replacement. If y'all need fast replacement in every bit little as ii hours for your almost critical network segments, that's bachelor. If next-business concern-mean solar day replacement for devices is acceptable, that is an pick too.

If you desire in-person support services at your location, Cisco offers onsite options, where available, for many of our service levels. See the service descriptions for Smart Net Full Care and Onsite Field Services for additional information.

Table 2. Accelerate hardware replacement service levels

Service level	Clarification
Smart Net Total Care 24x7x2	2-hour response, 24 hours a 24-hour interval, 7 days per week, including holidays
Smart Cyberspace Total Care 24x7x4	4-hour response, 24 hours a twenty-four hour period, 7 days a calendar week, including holidays
Smart Internet Total Care 8x5x4	4-60 minutes response, local business hours based on depot time, v days a calendar week, no holidays
Smart Net Total Care 8x7x Next Agenda Day	Adjacent-calendar-solar day commitment, local business hours based on depot time, 7 days a week, including holidays
Smart Net Total Care 8x5x Next Concern Solar day	Adjacent-business organisation-24-hour interval delivery, local business organization hours based on depot time, 5 days a calendar week, no holidays
Smart Net Total Care without RMA	Software and installation focused TAC support simply, no RMA or other TAC support

When you're ready to upgrade your network devices

Operating your business organisation with unsupported products poses risks to your business organization. An unsupported failed product can negatively impact business continuity, revenue, and compliance. When you want to update your network devices or migrate to new hardware, Cisco Migration Support Services tin can provide coverage for your hardware that reaches end of life during your engineering science migration.

Migration Support Services extend support for Cisco products that are no longer supported and past their Last Day of Support (LDoS). They assistance you mitigate the run a risk of operating with unsupported, aging technologies while you programme and implement your upgrade projects. Migration Support Services provide a back up solution that extends across your migration plan, and they are a lifeline when y'all cannot complete migration by LDoS. You can depend on continued back up, and so you can focus on your business organization goals and objectives. Learn more.

Related services to extend the value of your Cisco products

Cisco can offer you more high-value and personalized services when y'all need them. You should consider:

● Software Support – Basic, Enhanced, and Premium

Cisco Software Support offers comprehensive coverage—from foundational Basic back up to Enhanced and Premium levels— for your Cisco software awarding products. The Bones level of service will aid you lot continue your systems and business applications running smoothly. To fast-rail the full benefits of your Cisco software, get the Enhanced or Premium levels of service for collaboration and security products. Our experts will assist your team with onboarding your solution, tailored advice for IT on which features best support your objectives, and priority access to highly skilled engineers who assist solve circuitous issues chop-chop and, ofttimes, avoidance of issues altogether.

● Solution Support

Get the right kind of technical service for your multiproduct, multivendor solution with Cisco Solution Support. A Cisco chief point of contact volition address software and hardware from both Cisco and Solution Support Brotherhood Partners. Using product, compages, and interoperability expertise, we either directly resolve your issue or actively manage your case by coordinating product support teams within and exterior of Cisco, retaining accountable from offset call to resolution, no thing where the bug reside.

● Concern Critical Services

Cisco Business Disquisitional Services give you access to trusted experts powered past our proprietary analytics, insights, and automation to help organizations create resilient, highly adaptive, and transformative IT. Offered as 12-month or multi-year subscriptions covering the full IT lifecycle, these services are available in iii prepackaged tiers—Essentials, Advantage, and Premier—plus Specialized Expertise including Scrum Services and Practiced-as-a-Service to empower your IT teams and meet your unique business needs.

Why Cisco

You lot must align your network strategy with top company initiatives to continue to introduce and grow your business. Cisco tin aid yous benefit from our feel and expertise. Cisco Services tin make networks, applications, and the people who use them piece of work better together. Our solutions and services build on our innovation and leadership in networking. Recognized past J.D. Power and Associates for providing "an Outstanding Customer Service Experience", Cisco is the only company to have achieved Certified Applied science Service and Support Excellence 14 times. [2]

Customer call to action

For more information about Cisco Smart Net Total Intendance, visit https://www.cisco.com/go/total or contact your local business relationship representative.

You can besides find resources such as videos, grooming, and case studies and interact with other users in discussion forums on the Smart Cyberspace Full Care Community.

Cisco Capital

Flexible payment solutions to help you achieve your objectives

Cisco Capital letter makes it easier to get the right technology to accomplish your objectives, enable business transformation and help you stay competitive. Nosotros can aid you reduce the total cost of ownership, conserve capital, and accelerate growth. In more than 100 countries, our flexible payment solutions can assist y'all learn hardware, software, services and complementary third-party equipment in easy, anticipated payments. Acquire more than.

Document history

New or Revised Topic	Described In	Engagement
Updated to reflect all available service levels	Table ii	viii/4/2021
Clarified which RMA levels included holiday coverage, referred user to service description for onsite coverage details	Table ii	4/ane/2021

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